Privacy Policy ye55 –
Protecting Malaysian Members' Personal Data

This Privacy Policy is issued by ye55 ("Platform", "We", "ye55") and applies to all individuals who use, register with or interact with the ye55 online sports betting and casino platform at the website ye55.click as well as related mobile applications ("Services"). Member refers to any individual who registers an account with ye55 ("Member", "You").

Ye55 understands that privacy is something Malaysians care deeply about. We do not take lightly the trust you place in us when you register and use this platform. This policy is written in plain, straightforward language – not dense legal jargon – so you can genuinely understand how ye55 handles your data.

By registering a ye55 account, using any of our services, or visiting our website, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the ye55 platform and contact us to discuss alternative options.

Ye55 only collects data that is strictly necessary to provide a secure, efficient service that meets legal requirements. We do not collect data excessively. The following are the categories of data we may collect from you:

Registration & Identity Data:

Financial & Transaction Data:

Platform Usage Data:

The financial data we collect is limited to what is necessary to process payments via the Malaysian payment methods we support — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX internet banking such as Maybank2u and CIMB Clicks. ye55 does not store full credit card numbers or sensitive payment details in our own systems; all processing is handled through licensed payment providers that comply with PCI-DSS security standards.

Personal data collected by ye55 is used exclusively for legitimate purposes directly related to providing services to you as a member. The following outlines how that data is used:

• Account management – creating, verifying, and managing your account with ye55, including the identity verification (KYC) process where required.
• Transaction processing – processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and processing your winnings withdrawals to local bank accounts or eWallets.
• Provision of betting services – managing Sports Betting (Malaysia Super League football, EPL, badminton, cricket, MLBB esports), Live Casino games, slots, and all other games on the ye55 platform.
• Fraud prevention and security – to detect and prevent fraudulent activity, money laundering, multi-accounting and any violations of the Terms & Conditions.
• Compliance with legal requirements – to fulfil reporting obligations under applicable Malaysian laws, including the PDPA 2010.
• Service communications – to send important notifications regarding your account, changes to terms, transaction confirmations and security information.
• Platform improvements – analysing usage patterns in aggregate (not at the individual level) to improve the user experience and features of the ye55 platform.
• Promotions and offers – sending members who have opted in to marketing communications information about ye55 bonuses, promotions, and special offers. You may unsubscribe at any time.

Ye55 does not use your personal data to make automated decisions that significantly affect your rights without human review. If any important decision regarding your account is made based on data, you have the right to request a review by our human team.

Ye55 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. This is our absolute commitment. However, in the following limited circumstances, we may need to share some of your data:

• Payment service providers – such as payment processing providers for Touch 'n Go, GrabPay, DuitNow and FPX, who require transaction information to process your payments. All such providers are bound by strict confidentiality agreements.
• Game software providers – such as Pragmatic Play, Playtech, or Microgaming, which supply casino games and slots to the ye55 platform. Only the minimum data required for game functionality is shared.
• Identity verification services – a licensed third-party KYC provider that assists in verifying member identities for fraud prevention purposes.
• Legal requirements – where ye55 is required by Malaysian law, court order, or a lawful directive from a competent authority to disclose certain information. ye55 will inform members of any such disclosure unless prohibited from doing so by the relevant authority.
• Business transfers – if ye55 is involved in a merger, acquisition, or asset sale, member data may be transferred as part of that transaction. Members will be notified in advance and given the option to close their account if they do not agree.

Member data security is an absolute priority for ye55. We invest continuously in the latest security infrastructure to ensure your data remains protected against cyber threats, unauthorised access, and data breaches. The following are the key security measures we have in place:

• 256-bit SSL encryption – all communications between your web browser and ye55 servers are encrypted using TLS 1.3 with 256-bit encryption keys, the same standard used by Malaysia's major banks.
• Data encryption in storage – sensitive data such as identity details and financial information is encrypted at rest within our database, not only during transmission.
• Two-factor authentication (2FA) – a 2FA system is available and strongly encouraged for all accounts to add an extra layer of protection against unauthorised access.
• 24/7 monitoring – ye55's cybersecurity team monitors platform activity around the clock using real-time threat detection systems to identify any anomalies or intrusion attempts.
• Internal access controls – only authorised ye55 staff with a legitimate business need may access member data. All access is logged and audited on a regular basis.
• Regular security audits – ye55 conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.

While ye55 takes all reasonable precautions, no security system is 100% impenetrable. In the rare event of a security incident involving member data, ye55 is committed to notifying affected members within 72 hours of the incident being detected, in line with data protection best practices.

Ye55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website. The following are the types of cookies we use:

• Essential Cookies – required for core platform functions such as maintaining your login session, saving language preferences and ensuring security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – collecting information about how you use the ye55 platform (for example, the most frequently visited pages) to help us improve the user experience. All data is collected anonymously.
• Functional Cookies – allows the platform to remember your preferences, such as favourite sport types, display settings and notification choices, to deliver a more personalised experience.
• Analytics Cookies – used to understand aggregate usage patterns for the purpose of continuous platform improvement. Analytics data does not identify any individual specifically.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the functionality of the ye55 platform. For more information on managing cookies, refer to your web browser's help section.

Ye55 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under Malaysian law. General data retention guidelines are as follows:

• Active account data – retained for the duration your account is active with ye55, plus a further 5 years after account closure for audit record and legal compliance purposes.
• Financial transaction records – retained for a minimum of 7 years in line with Malaysia's financial reporting requirements.
• Security and access logs – retained for 1 year for the purposes of security incident investigation and fraud prevention.
• Customer support communication data – retained for 3 years for reference and the resolution of any disputes.
• Anonymised analytics data – may be retained for a longer period as it cannot be used to identify any individual.

All of ye55's primary servers are housed in data centers located in regions that comply with international data protection standards. Malaysian member data is prioritized for storage on servers located within or near the Asia-Pacific region.

Under Malaysia's PDPA and ye55's privacy policy, you have the following rights regarding your personal data. ye55 is committed to respecting and facilitating all of these rights:

To exercise any of the above rights, please contact the ye55 privacy team by email at support@ye55.click, specifying the right you wish to exercise and providing your account details for verification. We are committed to processing all privacy rights requests within 30 calendar days.

Ye55 is a platform exclusively for adults aged 18 years of age and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

All registrants are required to confirm they are 18 years of age or older during the registration process. ye55 conducts periodic age verification checks and may request proof of age documents such as a MyKad at any time. Accounts suspected of being owned by underage individuals will be suspended immediately while an investigation is carried out.

If you are a parent or guardian and discover that your minor child has registered a ye55 account without your knowledge, please contact us immediately at support@ye55.click. We will close the account and delete all associated data without delay.

Ye55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data collection practices, legal requirements or improvements to the services we offer. Whenever this policy is updated, the "Current version" date at the top of the document will be revised.

For material changes — those that significantly affect how we use your data or your rights — ye55 will issue a clear notification to all members via:

• An email sent to your registered email address at least 14 days before the changes take effect.
• An in-platform notification that will appear when you log in to your ye55 account.
• A prominent banner update on the ye55 website homepage.

Continued use of the ye55 platform after changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account, and we will handle data deletion in accordance with your request.

If you have any questions, concerns or complaints regarding ye55's Privacy Policy or how we handle your personal data, our privacy team is here to help. We take every privacy enquiry seriously and are committed to responding in a satisfactory and timely manner.

• Privacy email: support@ye55.click (use the subject line "Privacy Inquiry" to be directed to the right team)
• Live chat 24/7: Via the chat icon within the ye55 platform – the fastest way to get an immediate response
• WhatsApp & Telegram: Contact us via the number listed in the Support section of the ye55 platform

For complaints that cannot be resolved through ye55's support channels, Malaysian residents have the right to refer data protection complaints to Malaysia's Department of Personal Data Protection (JPDP) under the Ministry of Communications.

Ye55 commits to responding to all privacy-related inquiries within 48 hours and resolve all valid complaints within 30 days. If you are satisfied with how we handle your privacy, we also welcome positive feedback — it helps us continue raising our data protection standards for all Malaysian members.